Zoë Sanchez

  • Software Engineer at Teradata
  • Encinitas, California, United States
  • Information Technology and Services

Previous positions

  • Software Engineer at Teradata
  • Content Manager at 58phases

Education

University of Southern California, Bachelor of Science (B.S.), Industrial and Systems Engineering (Information Systems)

Background

Experience

  • Software Engineer II

    Teradata

    March 2019 – Present(7 months)Greater San Diego Area

    – Responsible for design, implementation, testing, and maintenance of scripts and processes used for install, upgrade, migration, and backdown of the Teradata Database for roughly one thousand of the world’s largest companies by data volume and revenue. – Provided engineering support for customer service representatives implementing hundreds of system change control processes per month on critical customer systems – assisted in triaging severity one incidents, provided root cause analysis, workarounds, and long term solutions for complex issues. – Acted as primary point of contact representing subject matter expertise in conversion of migrated data to cross-functional engineering teams focused on building and automating solutions for cloud full system migrations for high profile customers such as Coca-Cola, BestBuy, and PepsiCo. – Led team’s contribution to Teradata’s reengineered modern migration tool to be relied upon for future on-prem to cloud and cloud to cloud data migrations – managed team requirements, wrote and prioritized user stories, designed and implemented REST API’s, facilitated collaborative design with cross-functional teams. – Ensured success of beta experience as site manager for key customers (Telefonica de Argentina, Teradata Labs) for pre-release testing of Teradata Database 16.20 – handled coordination between customer and beta program managers, led customers in test plan development and implementation, reported and escalated incidents, facilitated upgrade and backdown of customer systems.

  • Software Engineer

    Teradata

    September 2016 – March 2019(2 years 6 months)Greater San Diego Area

    – Responsible for design, implementation, testing, and maintenance of scripts and processes used for install, upgrade, migration, and backdown of the Teradata Database for roughly one thousand of the world’s largest companies by data volume and revenue. – Provided engineering support for customer service representatives implementing hundreds of system change processes per month on customer systems. – Ensured success of beta experience as site manager for key customers (Telefonica de Argentina, Teradata Labs) for pre-release testing of Teradata Database 16.20 – handled coordination between customer and beta program managers, led customers in test plan development and implementation, reported and escalated incidents, facilitated upgrade and backdown of customer systems.

  • Content Manager

    58phases

    2011 – September 2016

    – Created and managed the content of over one thousand affiliate merchant pages across three sites based on market demands to display relevant deals and promotions

  • – Created content for over one thousand affiliate merchant pages across three sites

Education

  • University of Southern California

    Bachelor of Science (B.S.), Industrial and Systems Engineering (Information Systems)

    2011 – 2015

    Earned a Bachelor of Science in Industrial and Systems Engineering on the Information Systems and Operations Management track, completed in December 2015.

    Activities and Societies

    Pi Beta Phi Sorority, Institute for Industrial Engineers

Projects

  • Senior Industrial Design Capstone

    August 2014 – May 2015

    Redesigned the housekeeping system for the Grand Californian Hotel at Disney Parks & Resorts, including an industrial cart optimized for the needs of the housekeeping staff.

    Team Members (1):
    • Zoë Sanchez

Skills & Expertise

  • SAP ERP
  • Data Warehousing
  • SAP BW
  • Lean Manufacturing
  • Affiliate Marketing
  • Communication
  • Perl
  • JIRA
  • Data Analysis
  • Database Design
  • Time Management
  • Project Management
  • Teradata Data Warehouse
  • Online Marketing
  • Team Leadership
  • Microsoft Excel
  • ClearCase
  • Python
  • Microsoft Office
  • PowerPoint
  • Linux
  • User Stories
  • Microsoft Visio
  • MS Access
  • Github
  • REST API
  • Relational Databases
  • MySQL
  • Software Development Life Cycle (SDLC)
  • Organization Skills
  • Microsoft Word
  • Agile Methodologies
  • Software Development
  • Scrum
  • SQL

Courses

University of Southern California

  • Discrete Systems Simulation(ISE435)
  • Configuring Enterprise Resource Planning Systems(ITP422)
  • Engineering Statistics(ISE225)
  • Human/Computer Interface Design(ISE470)
  • Production I: Facilities and Logistics(ISE310)
  • Enterprise Information Systems(ITP320)
  • Foundations of Digital Business Innovation(DSO431)
  • Production II: Planning and Scheduling(ISE410)
  • Engineering Economy(ISE460)
  • Engineering Database Applications(ITP482)
  • Business Process Design(DSO433)
  • Business Database Systems(IOM435)
  • Data Warehouses and Business Intelligence(ITP487)

Honors & Awards

  • USC Associate’s Scholarship

    USC
  • USC Dean’s List

    USC

    May 2014

Volunteer Experience & Causes

Causes Zoë cares about:

  • Environment
  • Human Rights
  • Science and Technology