Steven L. Palacios

  • Chatbot Developer & Tech Support at YouMail, Inc
  • Norwalk, California, United States
  • Computer Software

Previous positions

  • Baker / Cook at Porto’s Bakery & Cafe
  • Web Developer at iDoc Optometry


Cerritos College, , Psychology

Public Profile



While studying psychology with a requirement to learn computer programming, I started developing software applications for personality assessments using the programming language of C++. After gathering the personality scores of friends using a computer, I began to wonder what it would be like if a computer had their personality. During this time, periodicals in technology and psychology were reporting that within a decade every field of study will be focused on artificial intelligence. I then learned of a low level form of A.I. called chatbots, a software application that gives a computer a personality using conversational interfaces. I then founded a chatbot platform called to create chatbots using RSS Feeds and social media. I currently work at another tech company where I am building a chatbot using years of data gathered from the logs of live-chat tech support.


  • Chatbot Developer & Tech Support

    YouMail, Inc

    November 2018 – Present(11 months)United States

  • Founder / Developer

    April 2014 – Present(5 years 6 months)On-Line

    Develop Full-Stack platform for an account based chatbot network Manage Linux web hosting Manage MySQL Database PHP and Javascript development

  • Baker / Cook

    Porto’s Bakery & Cafe

    August 2014 – May 2018(3 years 9 months)Downey

    Developed a web application to assist in calculating the preparation of pre-orders. It is still being used by the bakers at the location today: Prepare recipes for salad dressings, marinades, and glaze. Slice deli meats and cheese; Bake and glaze pastries; Decorate cakes; Prepare orders.

  • Web Developer

    iDoc Optometry

    October 2017 – November 2017(1 month)La Mirada

    Develop and update the company website Support Mobile Access. Improve user experience (UX) by formatting text and images. Support for Push Notifications Google Analytics


  • Cerritos College


    2010 – 2013

    Activities and Societies

    Psi Beta (Psychology Honor Society), Phi Rho Pi (Debate Team), Directed Studies, Community Chorale


  • English

    Native or bilingual proficiency

  • Spanish

    Elementary proficiency


  • CyberKins

    April 2014

    A chatbot network for the enjoyment of interacting with friends and information in a conversational user interface.

    Team Members (1):
    • Steven L. Palacios

Skills & Expertise

  • Event Planning
  • Music Theory
  • LAMP administration
  • Google Analytics
  • Leadership
  • JavaScript
  • CSS
  • HTML 5
  • JSON
  • AJAX
  • C++ Programming
  • Microsoft Excel
  • Public Speaking
  • GraphQL
  • Web Development
  • Microsoft Office
  • PowerPoint
  • Research
  • Web Applications
  • PHP
  • HTML5
  • C
  • Debate Theory
  • Node.js
  • MySQL
  • HTML
  • Microsoft Word
  • Java
  • Software Development


Cerritos College

  • C++ Computer Programming
  • Psychology 101
  • HTML and CSS webdesign
  • Abnormal Psychology
  • Developmental Psychology
  • Commercial Dance
  • Social Psychology
  • Research Methods
  • World Religions
  • English Composition
  • Chamber Orchestra
  • Jazz Improv
  • Music Theory
  • Public Speaking
  • Choir
  • Algebra
  • Spanish 101
  • Biopsychology
  • Critical Thinking in Psychology
  • Physical Anthropology
  • Education Technology
  • Applied Psychology
  • Political Science
  • Macroeconomics
  • Chemistry 101
  • Forensics
  • Logic

Honors & Awards

  • Bronze medalist for Lincoln–Douglas debate at the CCCFA State Speech and Debate Competition

    The California Community College Forensics Association

    April 2013

    Colleges from around the state of California came to compete in the state tournament for Speech and Debate, among other speech related competitions.

  • President of the Psi Beta Honor Society for Psychology at Cerritos

    Psi Beta Honor Society – Cerritos Chapter

    August 2011

    Execute and delegate club activities including fundraisers, guest speakers, and psychology outings. My presidential semester had raised the most money with the highest student attendance in the history of the club from semesters prior.

  • Presenter at the Western Psychological Association Convention

    Western Psychological Association

    April 2013

    Accepted to present original psychology research for the poster session at the 2013 Western Psychological Association Convention in Reno, Nevada. I also directed the request for funding from the Associated Students of Cerritos College (ASCC) Student Government from which we received $5,000 to fund 20 students who were also accepted to present their group or individual research project.

  • TEDx Cerritos College

    Cerritos College

    March 2017

    Chatbots are an emerging platform in technology for business, education, and entertainment. When applied to education, chatbots have the potential to offer interactive learning, critical thinking, and reduced information overload. Most people are still unaware of what chatbots are and what they can be. In order for chatbots to have an effective user experience, there is a need to find an interactive standard. With an introduction to a chatbot networking platform there is the potential to find a balance with what a chatbot can do depending on where a chatbot is integrated. The popularity of short message services makes chatbots an ideal application.


  • Psi Beta Honor Society in Psychology

    Chapter President for Cerritos

    August 2011 – December 2011

    Psi Beta’s mission is to promote professional development of psychology students in two year colleges through recognition of excellence in scholarship, leadership, research, and community service.

  • Phi Rho Pi


    January 2010 – June 2013

    Phi Rho Pi is committed to increasing knowledge and appreciation of the forensics arts at junior and community colleges by fostering growth, development and participation in the activity. Established in 1929, it has the honor of being one of the oldest forensics organizations in the United States.

Volunteer Experience & Causes

Causes Steven L. cares about:

  • Education
  • Science and Technology
  • Social Services