Orders & Returns


Thank you for your purchase or interest in purchasing one of our products. We put many months into the creation of each of our products and hope that you love them as much as we do.

We will always do our best to make every customer happy and try to be understanding regarding requests for returns or refunds (that are hopefully rare and unnecessary).

We offer free returns and free exchanges. You are only responsible for paying the return shipping cost.

If you need to return your product for any reason, please mail it back to us using the address shown under “Shipping” below.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.c


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at help@purebold.com.


Free Exchanges (if applicable)

If you need to exchange your product for any reason, please send us an email at help@purebold.com and send your item to: 2763 Quail Road, Escondido, CA, 92026, United States.



To return or exchange your product, please mail your product to: 

2763 Quail Road

Escondido, CA, 92026 

United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


We’re Here For You

You, as the customer, are our first priority at PureBold. If you have any problems or questions whatsoever, do not hesitate to contact us. You can email help@purebold.com and receive a prompt answer. Thank you.