Eric Park

  • Cal Poly Pomona Alumni
  • San Dimas, California, United States
  • Computer & Network Security

Previous positions

  • IT Intern at First American Title
  • Technical Support Specialist at ICY DOCK

Education

California State Polytechnic University-Pomona, , Computer/Information Technology Administration and Management

Background

Summary

Intent on various intensive learning experiences involving Computer Informational Technology. Extremely team oriented, problem solving, adaptable to different environment, ambitious, always willing to learn, and self-driven.

Experience

  • IT Support

    AmWest Funding Corp.

    August 2018 – Present(1 year 2 months)Brea, California

    • Create and maintain Powershell scripts administration of Active Directory, Office 365, MS Exchange • CRUD user accounts, group policy, security groups, and distribution list to protect information • Provide support for Tier 1 & 2 tickets for onsite and remote users • Administer and maintain Microsoft Exchange and Office 365 integrity • Design and Implement scripts to automate wide variety of server/infrastructure tasks, strengthening audit capabilities

  • IT Intern

    First American Title

    June 2017 – September 2017(3 months)Santa Ana, California

    • Provided technical support and solutions in telecommunications (VoiceIP) issues • Managed over 20,000 communication devices using CISCO Call Manager and Unity system • Controlled and managed the information of users in Active Directory in Windows Server 2012 • Rerouted ports in switches and routers • Met all service level agreement between customers within the required time period • Assisted in building a site with series of network for a business for communication

  • Technical Support Specialist

    ICY DOCK

    January 2017 – June 2017(5 months)Arcadia, California

    • Worked directly with the manager to assist running and maintain Enterprise Resource Planning • Efficiently delivered the needs or solutions in businesses challenges in everyday tasks • Assisted managing customer support infrastructure under minimum supervision • Provided technical help through live chat and assist in trouble shooting in MAC/Windows/Linuxplatform

  • Computer Operator

    Sunix USA, Inc.

    March 2016 – January 2017(10 months)Diamond Bar, California

    • Maintained and updating product drivers supporting Windows, Mac OS, Linux • Provided customer support with technical difficulties through troubleshoot • Maintained the web using WordPress or Website editor to ensure the website is up to date • Managed inventory efficiently and improve logistics by 20% by documenting each process • Conducted quality assurance on products of at least 80% with product testing

Education

  • California State Polytechnic University-Pomona

    Computer/Information Technology Administration and Management

    2012 – 2018

  • California State Polytechnic University-Pomona

    Bachelor’s Degree, Computer and Information Systems Security/Information Assurance

    2012 – 2018

Skills & Expertise

  • Windows Server
  • Active Directory
  • Databases
  • Python
  • Cisco Routers
  • Customer Service
  • Linux
  • Network Configuration
  • Troubleshooting
  • Cisco Call Manager
  • Networking
  • Cisco VoIP
  • C++
  • Virtualization
  • Java
  • Bashing

Certifications

  • Windows Server 2012 R2: Manage Group Policy

    Lynda.com, License

    September 2017

  • Windows Server 2012: Installation and Configuration

    Lynda.com, License

    September 2017

Courses

  • Business Teleocommunications(CIS 307)

California State Polytechnic University-Pomona

  • Database Design and Development(CIS 305)

Volunteer Experience & Causes

  • Community Volunteer

    Habitat for Humanity ReStore of Durham and Orange Counties

    July 2017Social Services

    Provided service in relocating the store to different locations and provided service in industrial purposes.

  • Student Volunteer

    Cyber Security Fair at Cal Poly Pomona

    May 2016Science and Technology

    Organized and volunteered the event for Cyber Security Fair at California State Polytechnic University Pomona with various vendors of Tinder, IBM, Optiv, Dell, and SHI