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Priya Nayak

3rd

Previous positions

  • ServiceNow Developer at Tata Consultancy Services
  • Java Developer at Tata Consultancy Services

Education

Visvesvaraya Technological University, Bachelor of Engineering – BE, Information Science/Studies

306

Background

Summary

• More than 6 Years of total experience in IT – 5 Years of experience in ServiceNow. • Excellent knowledge and working experience in ServiceNow as a Developer/Admin. • Good Knowledge in Project Estimation and Proof Of Concept (POC) implementation for different clients. • Experience in working with multi instance environment (Development, UAT, and Production) and using Update Set for moving changes from one instance to other. • Thorough knowledge of client and server-side scripting. • Strong Experience in building UI script, UI Macros and UI Pages. • Good knowledge in Service Portal. • Strong understanding of roles, security access controls, Service Catalog. • Strong understanding and working knowledge on Asset Management. • Strong Experience in Integrations

Experience

  • ServiceNow Developer & Systems Analyst

    Tata Consultancy Services

    August 2018 – Present(1 year 2 months)Greater San Diego Area

    Working on ServiceNow Projects for client Qualcomm Quickflow: Reduce the number of approvals required for various items within the IT Service Catalog. ◦ Salesforce to ServiceNow Migration: Migrate ticketing applications providing IT support from Salesforce to ServiceNow. IT Loaner Device Management: Management of IT Loaner device life cycle by aligning its process with Asset Management features and automation of Service Catalog to loan the Loaner Devices. Ticket Management: Implement ticket management for Non IT groups to support issues and requests. Replace current manual method of support (email) with increased productivity and better analytics.

    Recommendations (1)
  • ServiceNow Developer

    Tata Consultancy Services

    January 2014 – July 2018(4 years 6 months)Bengaluru Area, India

    Worked on ServiceNow Projects for client Huntington National Bank and Qualcomm Silver Arrow: This project involved redesigning and re-implementation of the Hardware Asset Management for Qualcomm in ServiceNow Cloud Environment. Embedding the new features available as part of the ServiceNow release ”Jakarta” to create a robust yet effective solution for handling the Hardware Assets lifecycle. Enhancements Support: This project involved working on the enhancements of Incident, Problem and Change Management modules. Implementation of new Service Catalog items and Service Portal. Development of various integrations. ServiceNow CMS Portal: This project involved in creating ServiceNow Content Management System (CMS) which provides a website look to end user to access different modules like Incident Management, creating Service Catalog items and Notifications

  • Java Developer

    Tata Consultancy Services

    October 2012 – December 2013(1 year 2 months)Bangalore

    seQure: This project involved in automating the functionalities of Qualcomm admin, vendor admin and security officer. The functionalities include creating passdowns, post orders. Issuing and collecting temporary proxy badges and keys, raising emergencies and incidents. Qvisit: This involved implementing and enhancing in the Qvisit application. This enhancement consisted of capturing visitor citizenship details according to the new US government policies related to export compliance.

Education

Projects

  • Balancing Internet traffic using LAETT over WMN

    Developed a Load Aware routing metric for Wireless Mesh Network to balance the traffic over the nodes, gateways and provide efficient delivery of data through the network.

    Team Members (4):
    • Priya Nayak,
    • Azeem Yarzari,
    • Priya Nayak,
    • Priya Nayak

Skills & Expertise

  • Core Java
  • JavaScript
  • JavaServer Faces (JSF)
  • CSS
  • servicenow
  • ServiceNow
  • Content Management
  • CMDB
  • JSP
  • Eclipse
  • Asset Management
  • Servicenow Service Portal
  • J2EE Application Development
  • Service Catalog
  • IT Service Management
  • Incident Management
  • AngularJS
  • Content Management Systems (CMS)
  • C
  • MySQL
  • C++
  • HTML
  • Java Enterprise Edition
  • Programming
  • Java
  • SQL

Certifications

  • ServiceNow Certified System Administrator

    ServiceNow, License

    February 2019

Honors & Awards

  • Star of the Month

    May 2017

  • Star of the Quarter Award

    June 2016

  • On The Spot Award

    August 2017

  • Applause for Team Award and Best Team Award

    January 2018