Profiles from Search

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Mycah Krason

2nd

Previous positions

  • Client Support Coach at iMatrix
  • Client Support Technician at Switch

Education

University of Nevada-Las Vegas, Bachelor’s degree, Music

189

Background

Experience

  • App Publishing Department Manager

    BuildFire

    February 2019 – Present(8 months)Greater San Diego Area

  • Client Support Coach

    iMatrix

    October 2018 – February 2019(4 months)Greater San Diego Area

    • Customize and troubleshoot client websites with HTML, CSS, and Javascript • Coach clients on proper use of 3 proprietary Content Management Systems (CMS) • Performed Image modifications through the use of Adobe Photoshop • Troubleshoot DNS issues • Track phone calls and cases through the use of Salesforce ticketing system • Educate customers on Social Media and SEO best practices • Work with clients, via phone and email, to provide the best possible Customer Service experience

  • Client Support Technician

    Switch

    May 2017 – August 2018(1 year 3 months)

    • Assisted team members as well as all Datacenter departments pertaining to customer inquiries • Often provided ideas and suggestions on ways to improve Switch’s procedures and systems, to provide a better customer experience • Interacted with customers and third party communications providers via Switch’s ticketing system, Microsoft Outlook, and Dialpad • Worked directly with Executive level employees • Provided customers with remote assistance in the Datacenter • Employed my ability to work on the fly as many utilities were constantly being modified • Constant adoption of Security Protocols when interacting with peers, customers, and third party communications providers

  • Tutor

    GEAR UP

    August 2013 – May 2017(3 years 9 months)Las Vegas, Nevada Area

    • Took on leadership roles and would often tutor my peers to prepare them for their students • Would often take on responsibilities of my superiors and School Administration by leading school-wide workshops and presentations • Lead several after school classes, including Leadership Skills, Science, and Math tutoring • Provided lesson planning, as well as in the classroom, assistance to teachers that did not have a background in Math • Analyzed student growth data and generated semester reports utilizing Microsoft Word and Excel • Mentored at risk students and provided assistance with goal setting

  • Customer Service

    Netflix

    October 2012 – September 2013(11 months)Portland, Oregon Area

    • Won the monthly “Best Employee Stats” award multiple times • Assisted customers with troubleshooting their streaming devices, internet connectivity, or computer (Windows and Mac) • Communicated with 70+ customers per day, over the phone in an unscripted format • Developed skills to assist with defusing upset customers, and providing them with the best possible Customer Service experience. • Addressed customer’s financial situations and fraud reporting with the utilization of Netflix’s billing system

Education

Projects

  • Moonstruck

    April 2016

    This is a Mobile Game I independently developed for both iOS and Android. It is written in C# and utilizes the Unity3d Engine. “YOUR GIRLFRIEND HAS BEEN KIDNAPPED BY AN EVIL CAR GANG AND YOU MUST RESCUE HER BEFORE IT’S TOO LATE! DESTROY THE ENEMY CARS BY SHOOTING THEM WITH YOUR LASERS AND RACKING UP AS MANY POINTS AS POSSIBLE. SAVE YOUR GIRLFRIEND!”

    Team Members (1):
    • Mycah Krason
  • Robot Ravage

    June 2016

    This is a Mobile Game I independently developed for both iOS and Android. It is written in C# and utilizes the Unity3d Engine. “IN A POST APOCALYPTIC WORLD WHERE ROBOTS ARE THE ONLY SURVIVORS, THEY HAVE TURNED ON EACH OTHER FOR WORLD DOMINATION! CLAIM THIS WORLD FOR YOUR OWN! RAVAGE THE OPPOSING ROBOTS AND LEAD YOUR ARMY TO VICTORY!”

    Team Members (1):
    • Mycah Krason
  • Cows and Aliens

    August 2016

    This is a Mobile Game I independently developed for both iOS and Android. It is written in C# and utilizes the Unity3d Engine. “ALIENS HAVE COME TO STEAL OUR COWS! NOOOOOO! THERE’S ONLY ONE WAY TO STOP THEM… BLOW THEM UP WITH CHICKENS!! SAVE THE COWS… SAVE THE WORLD!”

    Team Members (1):
    • Mycah Krason
  • Screaming Cactus

    November 2016

    This is a Mobile Game I independently developed for both iOS and Android. It is written in C# and utilizes the Unity3d Engine. “KILL THE BUGS BEFORE THEY EAT THE CACTUS! HE’S SCREAMING FOR A REASON! SAVE HIM!!! ALSO, THE CACTUS STARTS TO LOOK MORE AND MORE HIP AS YOU KILL BUGS AND COLLECT MONEY… SO THAT’S COOL”

    Team Members (1):
    • Mycah Krason
  • Penguin Vendetta

    January 2017

    This is a Mobile Game I independently developed for both iOS and Android. It is written in C# and utilizes the Unity3d Engine. “CENTURIES AGO, PENGUINS AND WHALES LIVED IN HARMONY… THE WHALES FLOATED ABOVE THE CLOUDS ON BALLOONS, WHILE THE PENGUINS ROAMED THE LANDS… UNTIL ONE DAY… A COUPLE OF PENGUINS GREW JEALOUS OF THE WHALES’ ABILITY TO FLY… BECAUSE ALTHOUGH THE PENGUINS WERE BIRDS… THEY COULD NOT… THIS… IS THEIR STORY…”

    Team Members (1):
    • Mycah Krason
  • Ghost Shadows

    March 2017

    This is an Augmented Reality Mobile Game I independently developed for both iOS and Android. It is written in C# and utilizes the Unity3d Engine. “AFTER YEARS OF RESEARCH, WE HAVE FINALLY DEVELOPED THIS CUTTING EDGE TECHNOLOGY THAT NOT ONLY ALLOWS YOU TO SEE GHOSTS WITH YOUR DEVICE, BUT ALSO ALLOWS YOU TO HUNT AND DESTROY THEM! DOWNLOAD THIS APP TO BECOME A REAL GHOST HUNTER!”

    Team Members (1):
    • Mycah Krason
  • Clown Locator

    October 2016

    This is an Application for iOS to help people locate and post clown sightings around the world. It was written in Swift3. “FIND CLOWN LOCATIONS OR POST THEM FOR OTHERS TO FIND!”

    Team Members (1):
    • Mycah Krason
  • Super Rocket Snail

    May 2017

    This is a Mobile Game I independently developed for both iOS and Android. It is written in C# and utilizes the Unity3d Engine. “After returning home from a business trip, our hero finds that his family had been killed, due to an accident at the Robot Salt Mine. Filled with rage, he decides to get vengeance by blowing up the mine and destroying anything in his way!”

    Team Members (1):
    • Mycah Krason
  • Daily Saver

    July 2018

    This app is designed to help people save money. It was built using Xcode and written in Swift for iOS devices, and was built using Android Studios and written in Kotlin for Android devices.

    Team Members (1):
    • Mycah Krason
  • Street Finds

    August 2018

    This app was designed to help people find small vendors, performers, events, etc. It was built using Xcode and written in Swift for iOS devices, and was built using Android Studios and written in Kotlin for Android devices.

    Team Members (1):
    • Mycah Krason
  • Queuez

    August 2018

    This app was designed to help organize waiting lists. It would be useful for teachers, restaurants, open mics, etc. It was built using Xcode and written in Swift for iOS devices, and was built using Android Studios and written in Kotlin for Android devices.

    Team Members (1):
    • Mycah Krason
  • Chittr Chattr

    February 2019

    This app was designed to turn every location into a chatroom. Every time you go to a coffee shop, bar, restaurant, etc… there is a chatroom. It was built using Xcode and written in Swift for iOS devices, and was built using Android Studios and written in Kotlin for Android devices.

    Team Members (1):
    • Mycah Krason

Skills & Expertise

  • Computer Networking
  • Leadership
  • JavaScript
  • CSS
  • PhoneGap
  • Analytical Skills
  • Nginx
  • C#
  • IntelliJ IDEA
  • Microsoft Excel
  • Public Speaking
  • iOS Publishing
  • Web Development
  • Microsoft Office
  • Android Development
  • Customer Service
  • Management
  • Linux
  • iOS Development
  • Troubleshooting
  • Technical Support
  • HTML5
  • Content Management Systems (CMS)
  • Game Development
  • Networking
  • Android Publishing
  • Node.js
  • Android Studio
  • Internet Protocol (IP)
  • Information Technology
  • HTML
  • Microsoft Word
  • Kotlin
  • Programming
  • Java
  • Unity3D
  • Security
  • Xcode
  • Firebase
  • Swift

Certifications

  • CompTIA Network+

    CompTIA, License

    May 2017

  • CompTIA Security+

    CompTIA, License

    June 2017

  • CompTIA Cybersecurity Analyst+

    CompTIA, License

    July 2017

  • CompTIA A+

    CompTIA, License

    August 2017

  • CompTIA Linux+

    CompTIA, License

    January 2018