- Front End Software Engineer at ForeSee Medical, Inc
- San Diego, California, United StatesComputer Software
- Product Manager at NextGen Healthcare
- Integration Analyst II at HealthFusion Inc.
Virginia Commonwealth University, Bachelor of Science in Sociology, Bachelor of Science in Psychology
February 2019 – Present(8 months)Greater San Diego Area
Plan and manage projects spanning multiple teams. Stay up to date on the latest regulatory changes to maintain certifications and compliance. Help guide UX by promoting consistency within our platform.
Design and implement interfaces between the MediTouch application and other other medical software entities, primarily through the HL7 standard. Manage 30+ interface projects concurrently. Assist other analysts with their projects. Create and maintain internal and external facing product processes and documentation, including SalesForce, SmartSheets, and JIRA. Support existing interfaces and maintain internal infrastructure responsible for their stability.
Design and implement interfaces between the MediTouch application and other other medical software entities, primarily through the HL7 standard. Manage 30+ interface projects concurrently. Create and maintain internal and external facing product processes and documentation. Support existing interfaces and maintain internal infrastructure responsible for their stability.
Provided a second tier of support for MediTouch clients. Addressed escalated cases and calls for particularly trying issues and/or clients. Trained and supported customer service representatives. Ran a team of 2-4 tier one support representatives.
February 2013 – April 2014(1 year 2 months)San Diego
Assisted clients over the phone, web case, LiveChat and email with the use of the MediTouch EHR. Created internal and external documentation for troubleshooting and training purposes. Created and revised processes, particularly those related to how cases submitted outside of our help line were addressed.
I recruited new members by engaging them in a civil discourse about the plight of our planet. I learned a great deal about numerous campaigns run by Greenpeace, mainly centering around the health of our oceans and rainforests.
Developed customer service skills through experiences with customers. Adapted to respond quickly and correctly to customer requests during busy dinner hours.
Performed clerical duties such as note taking, copying and correspondence. Aided in purchasing decisions by researching potential suppliers.
Bachelor of Science in Sociology, Bachelor of Science in Psychology
2008 – 2012
Graduated with a BSc. in Psychology and another in Sociology in four years while also garnering a General Business minor.
Activities and Societies
Alpha Kappa Delta, Psi Chi
Skills & Expertise
- Agile Project Management
- Data Analysis
- Project Management
- Operations Management
- Public Speaking
- Microsoft Office
- Community Outreach
- Customer Service
- Process Improvement
- Technical Support
- Electronic Medical Record (EMR)
- Front-end Development
- Business Process Improvement
- Agile Methodologies
Mirth Connect Fundamentals
QSI | Mirth, License MC00758
Oracle Certified Associate, Java SE 8 Programmer
Oracle, License OC1620479
Agile Development Specialization
University of Virginia Darden School of Business, License KRFK7VD3MZUD
AWS Certified Solutions Architect – Associate (SAA)
Amazon Web Services, License Z8ZLLSZKCMBEQRKS
January 2019 – January 2022
Volunteer Experience & Causes
February 2011 – May 2012(1 year 3 months)Animal Welfare
I cleaned up after, walked, and played with dogs and cats in the shelter.
Causes Michael cares about:
- Animal Welfare
- Arts and Culture
- Civil Rights and Social Action
- Economic Empowerment
- Human Rights
- Disaster and Humanitarian Relief
- Poverty Alleviation
- Science and Technology
- Social Services