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Matthew Wark

2nd

Previous positions

  • Customer Service Specialist at Best Buy

Education

University of California, Santa Cruz – Jack Baskin School of Engineering, Bachelor of Science – BS, Computer Science

45

Background

Experience

  • Software Engineer

    Lytx, Inc.

    September 2019 – Present(1 month)Greater San Diego Area

  • Advanced Repair Agent

    Geek Squad

    May 2018 – Present(1 year 5 months)San Jose, California

    -Troubleshoot + diagnose hardware and software abnormalities. -Provide explanation of findings to clients, making recommendations based upon unique need. -Work as a team to properly document interactions with device and client. -Protect client data and enforce data protection procedures. -Provide client support over the phone and in person. -Effectively manage time for each repair.

  • Customer Service Specialist

    Best Buy

    September 2014 – April 2018(3 years 7 months)San Francisco Bay Area

    -Assist customers in person and via phone to find their best possible technology opportunities. -Promote a positive, team based, solution focused culture. -Ensure standard operating procedures are followed to optimize business. -Maintain a clean and aesthetically appealing work environment.

Education

  • University of California, Santa Cruz – Jack Baskin School of Engineering

    Bachelor of Science – BS, Computer Science

    2017 – 2019

    Discipline-relevant course work completed: -Analysis of Algorithms -Natural Language Processing -Cryptography -Database Systems -C++ Programming -Comparative Languages -Computational Models -Computer Architecture -Computing Systems and Assembly -Introduction to Algorithms -Introduction to Data Structures –JavaProgramming -Mobile Applications -Operating Systems -Probability Theory for Engineers -Python Programming -Vector Calculus

  • San Diego Mesa College

    Computer Science

    2014 – 2017

Skills & Expertise

  • Selenium WebDriver
  • Data Analytics
  • Algorithms
  • Git
  • Keras
  • Computer Repair
  • Data Structures
  • NLTK
  • JSON
  • Data Analysis
  • Data Science
  • Time Management
  • Mobile Applications
  • Statistical Software
  • Deep Learning
  • NoSQL
  • Web Scraping
  • Agile Application Development
  • Microsoft Excel
  • Natural Language Processing (NLP)
  • Python
  • Artificial Neural Networks
  • Concurrent Programming
  • Multithreaded Development
  • Microsoft Office
  • Android Development
  • Machine Learning
  • Customer Service
  • Google Cloud Platform (GCP)
  • Linux
  • RDBMS
  • Flask
  • Haskell
  • Teamwork
  • C
  • Docker
  • Problem Solving
  • C++
  • Android
  • Microsoft Word
  • Microsoft PowerPoint
  • Scikit-Learn
  • Java
  • Computer Architecture
  • Software Development
  • Firebase
  • CoreNLP
  • Scrum
  • SQL
  • Windows

Courses

University of California, Santa Cruz – Jack Baskin School of Engineering

  • Database Systems(CMPS 180)
  • Introduction to Data Structures
  • Probability Theory for Engineers
  • Computing Systems and Assembly
  • Analysis of Algorithms
  • Introduction to Algorithms
  • Computational Models(CS 130)
  • Operating Systems(CS 111)
  • Mobile Applications(CMPS 121)
  • Vector Calculus
  • Natural Language Processing(CMPS 143)
  • Comparative Languages(CMPS 112)
  • Python Programming
  • Cryptography(Math 134)
  • Computer Architecture(CMPE 110)

San Diego Mesa College

  • Java Programming
  • C++ Programming